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Tech

Holloway

Refining the Product Story

A clearer post-launch narrative for Holloway. We treated the site as a living product, with a simple playbook for what happens after the page goes live.

Tech

Reframing the launch story around the customer's problem.

The single most broken part of the agency world is what happens after a website launches: nothing. The agency sends the final invoice, the project is marked "complete," and your new, expensive website begins to slowly decay.

This is madness. Your website is your most important marketing asset. It’s a product, and a product launch is the beginning of the work, not the end.

That’s why every Steady project includes a simple, 90-day Post-Launch Playbook. It’s designed to ensure your site settles in correctly, gets its first small improvements, and is set up for long-term, steady growth. It’s included in our project fee because we believe our job isn't done until your site is actually performing in the real world.

Here’s what it looks like:

First 30 Days: Settle & Stabilize

  • Our work is focused on monitoring. We watch analytics for any strange user behavior, check for technical bugs that only appear in the wild, and ensure everything is running smoothly. This is a period of quiet observation, not big changes.


Next 30 Days: Listen & Refine

  • At the 60-day mark, we’ll schedule a call to review the first two months of data with you. Is there a page where users are dropping off? Is a key button not getting clicked? Based on this, we will make one small, targeted improvement to the site. This could be rewriting a headline, changing a button color, or clarifying a section of text.


Final 30 Days: Plan the Next Step

  • At 90 days, we’ll have a final playbook call. We’ll review the impact of the small change we made and look at the site holistically. We’ll then provide you with a short, written report outlining our recommendations for the next 3-6 months. It won't be a massive redesign; it will be a simple, prioritized list of the next one or two things worth improving.


This playbook replaces the post-launch anxiety with a calm, iterative process. It ensures your website is a living asset that gets better over time, not a static brochure that gathers dust.

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A post-launch narrative that finally matched the product.

A product launch rarely fails because the product is wrong. It fails because the story around it is unclear.

We treated Holloway’s narrative as a design problem in its own right — starting from the customer’s situation, not the feature set. Every claim had to earn its place by answering a real question the buyer was already asking.

The product didn’t change. The understanding did, and that was enough to turn a flat launch into momentum.

The product hadn't changed, but suddenly people understood it. That was the whole unlock.

Dana Holloway, VP Marketing, Holloway

DADA Studio · San Francisco · 2017 ·

DADA Studio

DADA Studio

DADA Studio

©

2026

DADA Studio. All rights reserved.

©

2026

DADA Studio. All rights reserved.

©

2026

DADA Studio. All rights reserved.

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